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Housing Health Outreach Team (HHOT)

Neighborcare Health’s Housing Health Outreach Team (HHOT) partners with local housing providers and Seattle-King County Public Health’s Health Care for the Homeless Network to provide on-site medical and behavioral health care to chronically homeless individuals living in supportive housing. The individuals served have experienced years, if not decades, of living on the street and are facing the ramifications of a lifetime with little to no preventative care.

All HHOT clinics operate on a walk-in basis, and whenever the clinic is open residents of the buildings can stop by for a quick chat, help with medication, or more extensive medical visit. The HHOT team members also work to engage residents by going door-to-door to introduce themselves and conducting outreach in common areas and when meals are provided.

Care is provided by registered nurses, supported by a team consisting of a doctor, mental health therapist, psychologist, and chemical dependency specialist.

Neighborcare’s HHOT teams work to achieve the following outcomes, as a program:

  • Help patients create and maintain a connection to primary care. Without the support of HHOT, many residents would go without vital care due to a lack of mobility, mental health constraints, or distrust of the healthcare system.
  • Coordinate more extensive care at a Neighborcare Health clinic or specialty provider as-needed. HHOT often serves as valuable team member in care for medically complex patients receiving care throughout the community.
  • Improve the outcomes of specialized care by acting as a resource for residents who have questions about information or medication they were provided, and by conducting on-site follow-ups to ensure treatment plans are followed.
  • Help residents achieve and maintain residential stability.

HHOT achieves the outcomes above using a patient-centered, trauma-informed approach. By providing services where these individuals live, Neighborcare can build trust and break down otherwise significant barriers to healthcare.