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Patient Information

Interpreter Services

Patients speaking more than 45 different languages and dialects visit our clinics. We have interpreters and other staff members at our clinic sites who speak Somali, Spanish, Vietnamese and many other languages. When needed, we also provide interpretation services in other languages through a contracted agency.

Fees and Insurance

We believe that quality health care should be available to everyone, regardless of ability to pay. We accept Provider One and most types of insurance. Payment for services or proof of insurance is expected at time of service. This includes co-pays. We accept cash, checks, Visa, MasterCard, American Express and Discover.

We ask all uninsured patients to meet with an Eligibility Specialist to determine if they are eligible for public insurance through Washington Healthplanfinder or a sliding fee discount from Neighborcare Health.

The sliding fee discount is available for low-income patients who are not eligible for public insurance. To qualify, a patient must meet with an Eligibility Specialist at one of our clinics. Once a patient qualifies for a sliding fee discount, the minimum fee for a medical appointment is $20. The minimum fee for a dental appointment is $45. We offer an additional $5 discount if the fee is paid at the time of your appointment.

If you are uninsured and choose not to apply for public insurance or the sliding fee discount, we ask you to pay a deposit to defray the initial cost of your care. The medical ($80) and dental ($90) deposit will be discounted to $75 and $85, if paid at the time of service.

Neighborcare Health patients are billed directly by LabCorp for any lab tests and services, and are responsible for paying LabCorp directly. Neighborcare Health informs LabCorp directly if a patient is eligible for the sliding fee discount.

Patients with questions or concerns about a current bill are welcome to contact our patient accounts department at 206-548-3100.
 

Patient Rights & Responsibilities

As a patient of Neighborcare Health, you have a right to the following.

Care and service:

  • With privacy and confidentiality
  • That respects your beliefs and values
  • In a safe, secure, comfortable and clean environment

Information About:

  • Our services and providers,
  • Your health and proposed treatments,
  • How to provide positive and negative comments about your care.
  • Participate in decisions about your health care treatments and procedures.
  • Language assistance services.

As a patient of Neighborcare Health, you have a responsibility to:

  • Provide complete information about your health history and current health.
  • Participate in decisions about your health care treatments and procedures.
  • Follow the treatment plan developed with your provider or inform your provider if you cannot follow through.
  • Treat Neighborcare Health staff, patients and property respectfully.
  • Make and keep appointments and notify the clinic if you are going to be late or need to cancel an appointment.
  • Pay the bills and fees for the health care services provided to you.