As a patient of Neighborcare Health, you have a right to the following:

Care and service:

Information about:

  • Our services and providers.
  • Your health and proposed treatments.
  • How to provide positive and negative comments about your care.
  • Participate in decisions about your health care treatments and procedures.
  • Language assistance services.

Neighborcare Health does not discriminate against any person on the basis of race, color, national origin, creed, religion, sex, gender identity or expression, age, citizenship, past or present military service, marital status, sexual orientation, political ideology, or physical, mental or sensory disability, or any other factor that the law protects.

As a patient of Neighborcare Health, you have a responsibility to:

  • Provide complete information about your health history and current health.
  • Participate in decisions about your health care treatments and procedures.
  • Follow the treatment plan developed with your provider or inform your provider if you cannot follow through.
  • Treat Neighborcare Health staff, patients and property respectfully.
  • Make and keep appointments and notify the clinic if you are going to be late or need to cancel an appointment.
  • Pay the bills and fees for the health care services provided to you.

Please note, this health center received HHS funding and has federal Public Health Service deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals. 

Compliments, Comments or Concerns 

We hope that you will tell us when we do a good job and how we can improve. Here are the ways to give feedback: 

  • Speak with your care team about your concerns. If they are not able to help, ask to speak with a manager or supervisor. 
  • Fill out a comment card and give it to a staff member or put it in the mail--no postage needed. Comment cards are available at all clinics. 
  • Share your thoughts in our Patient Satisfaction Phone Survey. A company called Crossroads conducts the survey for us.
  • Call our compliance hotline toll-free at 1-844-782-0344 
  • Email: feedback@neighborcare.org
  • Write to: 
    Neighborcare Health
    Safety & Compliance Department
    1200 12th Ave S, Suite 901
    Seattle, WA 98144 

If you mail or email your feedback or grievance, you can expect acknowledgement of your concern within 7 to 10 business days that includes an estimated date for a final response. 

Neighborcare is dedicated to learning from and resolving your concerns. If we are unable to resolve your concerns, you have the right to contact: 

The Washington State Department of Health 
HSQA Complaint Intake 
PO Box 47857 
Olympia, WA 98504-7857 

Email: HSQAComplaintIntake@doh.wa.gov 
Phone: 1-800-633-6828 or 360-236-4700 

Centers for Medicare & Medicaid Services 
Office of the Medicare Beneficiary Ombudsman 
http://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html 
1-800-MEDICARE