Call Us

Look below to see the team or service you are trying to reach.  Please note, phone hours are Monday - Friday, 8 am - 5 pm, except for the first and third Wednesdays of each month the hours are 9 am - 5 pm.

Email Us

To protect patient privacy, we cannot answer health care related questions through email. If you have a question about your health care, please message your care team through MyChart or call 206-548-5710.  Also see answers to some frequently asked questions.  Appointments requests or changes cannot be made through email. Instead, please call 206-548-5710. 

Compliments, Comments or Concerns

We hope that you will tell us when we do a good job and how we can improve. Here are the ways to give feedback:

  • Speak with your care team about your concerns. If they are not able to help, ask to speak with a manager or supervisor.

  • Fill out a comment card and give it to a staff member or put it in the mail--no postage needed. Comment cards are available at all clinics.

  • Share your thoughts in our Patient Satisfaction Phone Survey. A company called Crossroads conducts the survey for us.

  • Call our compliance hotline toll-free at 1-844-782-0344.

  • Email: feedback@neighborcare.org

  • Write to: Neighborcare Health, Safety & Compliance Department, 1200 12th Ave S, Suite 901, Seattle, WA 98144

  • If you mail or email your feedback or grievance, you can expect acknowledgement of your concern within 7 to 10 business days that includes an estimated date for a final response.

Neighborcare is dedicated to learning from and resolving your concerns. If we are unable to resolve your concerns, you have the right to contact:

The Washington State Department of Health
HSQA Complaint Intake
PO Box 47857
Olympia, WA 98504-7857
Email: HSQAComplaintIntake@doh.wa.gov
Phone: 1-800-633-6828 or 360-236-4700

Centers for Medicare & Medicaid Services
Office of the Medicare Beneficiary Ombudsman
http://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html
1-800-MEDICARE